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5655 W Valencia Rd. Tucson, AZ 85757 1.855.765.7829. Casino Del Sol is located just a short fifteen-minute drive from downtown Tucson. Exit I-19 West at Valencia Road and then continue west for 6 miles to The Sol of Tucson.
TUCSON, Ariz. (KOLD News 13) - Casino Del Sol, Casino of the Sun and Estrella at Casino Del Sol will reopen to the public on Wednesday, June 3, 2020 at 8 a.m. with strict safety protocols in place.
Executives have been closely monitoring the situation daily and after careful consideration, and following the guidance of local government officials, the decision was made to safely reopen the properties with restrictions.
“Our top priority will always be the health and safety of our guests and team members, and we are taking all the necessary steps to ensure visiting our properties will be a safe and comfortable experience for all,” said CEO of Casino Del Sol, Kimberly Van Amburg. “During our temporary closure we sincerely appreciated our guests’ support and understanding, and we have been looking forward to welcoming everyone back in the safest way possible.”
Having been closed since March 18, 2020, the Pascua Yaqui Tribe and Casino Del Sol are actively preparing the properties for a safe reopening and have developed a comprehensive safety protocol with input from local public health experts.
The following are some of the measures being implemented to protect guests and employees when the properties open their doors.
- Rising to the Top at Casino Del Sol: Succession Program Grooms Pascua Yaqui CEO Candidates Kim Van Amburg, current Casino Del Sol CEO until 2020, is helping to prepare Pascua Yaqui Tribal members for executive positions, including taking over her own role in three years.
- Combative self-made billionaire Sheldon Adelson, who assembled the world's largest casino empire and used his fortune to nurture conservative politicians and policies in the United States and Israel, has died at age 87. The American casino mogul, raised in a poor Jewish immigrant family in Boston as the son of a cab driver, established lavish hotels and casinos in Las Vegas, Macau.
- Cleaning: Expanded and enhanced sanitization and cleaning practices to meet or exceed recommendations made by health experts. Each property will be continually sanitized each day with a hospital-grade disinfectant listed by the EPA as effective against COVID-19. In addition, overnight deep cleaning and sanitizing will continue.
- Personal Protective Equipment: All guests and employees will be required to wear masks while on the properties. Employees in positions involving cleaning and food preparation will be required to wear gloves as well. Employees will be provided with masks and gloves. Masks will be available for guests to purchase.
- Smoking: Smoking will only be allowed in designated smoking areas.
- Temperature Screening: Thermal scan software and cameras have been installed at guest and team member entrances to monitor the temperature of each person entering the building.
- Social Distancing: Guests and team members are required to observe social distancing and stay at least six feet away from others when standing in lines, using elevators and otherwise moving about the properties. There will be signage and floor guides that encourage social distancing. Chairs have been removed at restaurants, slots machines, table games, bingo and other areas on property.
- Plexiglass Barriers: Plexiglass barriers have been installed in areas where guests are face-to-face with employees such as hotel front desks, food and beverage cashier and host stands, cages, Club Sol, table games, poker and Sewailo Golf Club.
- Fresh Air: Casino Del Sol’s existing HVAC system has a maximized fresh-air intake such that the entire property’s air is replaced with outside air approximately every 45 minutes.
- Hand Sanitizer: Additional hand sanitizer stations have been added for guests and staff to access throughout the properties.
- Slot Machines: Many machines have been moved or turned off and chairs have been removed to ensure social distancing. Several machines have also been relocated to the Conference Center and are spaced apart. There will be a team of employees dedicated to cleaning and sanitizing slot machines and chairs throughout the day and each time a guest leaves a machine.
- Table Games: Dealers and players will be required to wear a mask for all games and gloves for games that permit the player to handle the cards. There will be a maximum of two to three players per table. The card shoe, toke boxes, paddles and discard rack will be sanitized each time a dealer enters a game. Cards on the carnival games will be changed every two hours and discarded at the end of each day. Blackjack cards will be discarded at the end of each day.
- Poker: There will be a maximum of four players at each table. Poker cards on live games will be changed and cleaned every two hours.
- Bingo: Seating has been removed to allow no more than three guests per table. Tables and surfaces will be sanitized at the end of each session and each time a guest leaves the area.
- Restaurants: Restaurants will have distanced seating and limited occupancy. For restaurants with table service, plate covers will be utilized when delivering meals from the kitchen to the guests’ table.
- Hotels: Utilize hospital-grade disinfectant in public areas, elevators and guest rooms. Non-essential, decorative fabric items such as throws and throw pillows have been removed from the guest rooms. Hotel elevators will be limited to two guests per cab unless the guests are members of the same household.
- Fitness Centers: At Estrella, the workout room will be limited to one guest at a time. At Casino Del Sol, the workout room will be limited to two guests at a time, with social distancing. Hotel staff will disinfect the machines in the workout rooms every two hours.
- Property amenities that will not reopen temporarily: Fiesta International Buffet, Wildcat Grille at Sewailo Golf Club, Paradiso Lounge, Tropico Lounge, Zebo’z, Hiapsi Spa, the arcade at Estrella, valet parking and the hotel pools.
For a full list of all safety protocols click HERE.
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Copyright 2020 KOLD News 13. All rights reserved.
Casino Del Sol dealt a winning hand to the community it serves during the COVID-19 pandemic. The culinary staff prepared and delivered more than 3,000 meals to healthcare workers at Tucson hospitals and to Pascua Yaqui Tribe public service departments.
“Supporting our local community, especially those on the front lines, during this uncertain and difficult time is of the utmost importance to us at Casino Del Sol,” says Kimberly Van Amburg, the CEO of Casino Del Sol. “We must all come together and do everything we can to help those who are making sacrifices for us. They are so busy caring for others, they don’t even have time to stop and grab lunch, so we brought lunch to them.”
Van Amburg has led Casino Del Sol through a period of unprecedented growth — adding a 151-room hotel and significantly expanding its event space in the last year. Az Business talked with Van Amburg, one of Az Business magazine’s Most Influential Women of 2015.
Az Business: What would people who work with you say are your best qualities as a leader?
Kimberly Van Amburg:As the CEO of Casino Del Sol, it’s very important that I am a positive influence for the staff and customers. I’d like to think they’d say I’m positive, caring and accessible, my door is always open to anyone.
AB: Tell us about a tough day you had at work.
KVA: The toughest day of work I have ever had is the day we closed our operations due to the COVID-19 pandemic. It wasn’t tough because we closed—it was tough because I could tell that our team members were afraid and looking for hope. We have the very best team members in the entire world, so I spent a good deal of time talking to people, listening to their concerns and reassuring them we would get through this — together.
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AB: What have you learned in the last year that will help you become an ever better leader?
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KVA:In times of uncertainty, people need a leader more than ever. They need someone to be transparent about what is happening and how it’s being handled from a business perspective. I learned that it is extremely important to continue to communicate throughout a crisis, not just when it happens.
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AB: What advice would you give a young woman who aspires to become a leader in your industry?
KVA:I would say that a young woman starting her career in gaming has more opportunity than ever before. It’s important to be yourself and be confident in your decisions rather than trying to emulate how someone else would handle something. Trust your instincts. When I started in this business in the 1980s, it wasn’t common for a woman to be the CEO of a large company. Those roles generally went to men. Women were even expected to dress and act like a man to be successful. Thankfully, that is not the case any longer. There are lots of opportunities for women now.
AB: What accomplishment gives you the most pride?
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KVA: I implemented an open-door policy at Casino Del Sol and it works. Team members — from managers to line level employees in many departments — know they can come to me and share what they are experiencing and that I appreciate their feedback.