Casino Player Development
Casino Player Magazine
December 2020 / January 2021
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The Player Development Coordinator will monitor the budget for comps and expenses in addition to analyzing the overall success or failure of player development events and promotions. The Player Development Coordinator may also be required, with the assistance of a Supervisor, to oversee frontline employees working the casino floor. A Player Development professional has many skills and we explore these in a different book, The Strategic Host, but the number one skill is their ability to sell. Their ability to develop loyal relationships and persuade other people to bend to their wishes. The Player Development team drives revenue by protecting revenue. In Player Development, we are focused on a small set of highly valuable players who should be visiting with above average frequency, so ‘Active’ may mean 3 months. A player that used to play with a high ADT and frequency of trips but has not visited ‘recently’.
Pam Sparks, Executive Casino Host
Hi, my name is Pam Sparks, and I have worked for Buffalo Run Casino & Resort as the Executive Casino Host for the past year. Originally from northeast Oklahoma, I started my career in real estate and sales while also raising a family. In addition to my love of the gaming industry and customer service, I enjoy baking, gardening and cruising with my husband on our motorcycle. I really enjoy the excitement of the gaming industry, and with my broad experience, I bring my enhanced skills and passion for customer service to work every single day. I look forward to making the experience of each guest unforgettable.
To contact Pam, please email her at pamela.sparks@buffalorun.com.
Jim Nigro, Executive Casino Host
Hello, I’m Jim Nigro, and I am from Kansas City, MO. I have been with Buffalo Run Casino & Resort for over 12 years. I started my gaming career in 1986 in northern Nevada carrying a change belt for the coin-operated slots. I have held gaming positions in several states over the years, learning various aspects of the industry and the importance of exceptional customer service. In my spare time I enjoy cooking, watching movies, and spending time with my three children and two grandchildren. I am dedicated to offering exceptional service and providing all the excitement Buffalo Run Casino & Resort has to offer.
To contact Jim, please email him at james.nigro@buffalorun.com.
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Whitney Welch, Casino Host
Hi, I'm Whitney Welch, our new Buffalo Run Casino & Resort Player Host!
I have worked for Buffalo Run since April of 2016. I started off here as a slot attendant, and then was promoted to floor supervisor in November of 2017.
I have been in the casino industry on and off for the past 11 years. When I am not at work, you can usually find me at home with my 3 crazy dogs or spending time with my family. I also enjoy listening to music and attending concerts when I can.
Casino Player Development
Casino Player Development Manager Average Salary
To contact Whitney, please email her at whitney.welch@buffalorun.com.